Gottschalks Credit Card Program Contact Information

Credit Card Customer Service
1-800-457-5779 - General account information available through our automated system 24 hours a day, 7 days a week.

Hours of Operation:
Mon - Fri 5:00am - 9:00pm PT
Sat 5:00am - 6:00pm PT
Sun 8:00 am - 4:00 pm PT

Credit Card Account Payment Address:

Regular Mail: HSBC Retail Services P.O. Box 60107 City of Industry, CA 91716

Overnight Delivery: HSBC Retail Services 941 Corporate Center Drive Pomona, CA 91769

Gottschalks Corporate Customer Service

Mail or Phone Orders:
1-800-843-6206

Key Personnel:
Director of Direct Marketing & Credit Services: Richele Kleiser
Manager of Customer Service & Mail Order: Kelly Galle