Customer Internet Privacy Statement
Effective October 18, 2005
Table of Contents
Our Commitment to Privacy -top
Protecting our customers’ privacy is a core Gottschalks value. We are very thankful for our customers and respect their right to privacy.
To better protect your privacy, we have posted this Privacy Policy on our home page and made it accessible at points where personally identifiable information will be requested. This Privacy Policy discloses how Gottschalks collects and uses the personal information provided to us online. It also describes the choices available to you regarding Gottschalks’ use of your personal information and the steps you can take to access this information or to request that we correct or delete it.
Security -top
Providing security for the personal information you submit via our Web site is a top priority for Gottschalks. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, SSL and managerial procedures to safeguard and secure the information we collect online.
Data Collection -top
If you register with us, request direct mail, visit our Web site, participate in our contests, promotions or surveys, or make a purchase from Gottschalks (whether online, over the phone or at our stores), we may collect your personal information and send you communications about sales, products, services and special promotions. The personal information we will collect can include your name, address, home telephone number, cellular telephone number, date of birth, e-mail address, and credit or debit-card information.
Where necessary (such as to send someone a gift), we may collect the personal information of others, such as their name, address and telephone number. Data collected pertaining to gift recipients (including gift card recipients) will only be used to fulfill the gift and will not be used for marketing purposes.
Your customer information is collected to improve your shopping experience and to communicate with you regarding our products, services, contests and promotions, or for other marketing or advertising purposes.
Your participation in any of the activities listed above or your use of this Web site constitutes your acceptance of the terms in our Privacy Policy.
Data Sharing Policy -top
Gottschalks does not rent or sell your personal information. As necessary, we will share your personal information with companies that perform services for us, such as those that fulfill orders, deliver packages, analyze customer data, provide marketing assistance, process credit card payments, conduct customer surveys, provide customer service or those that send postal or electronic mail. These entities have access to the personal information necessary to perform their functions, but under our agreements with them, they are not permitted to use or disclose your personally identifiable information for purposes other than those we require.
In certain rare instances, we may be ordered by a court or other governmental entity to share your information. In such instances, we will share your personal information without your consent as required to do so by law enforcement, a court or other government agency, or to protect our legal rights or the legal rights of others.
Separate Gottschalks Credit Card Policy -top
If you currently hold a Gottschalks credit card or apply for one, you will be providing your personal information directly to HSBC Bank Nevada, N.A. (HSBC) that offers and administers the Gottschalks credit cards. The information you provide to HSBC will be subject to HSBC’s Privacy Statement and Web Site Terms & Conditions. You can access HSBC’s policies on its Web site, www.hrsaccount.com/retailservices . Gottschalks assumes no responsibility when you are on HSBC’s Web sites.
Other Information Automatically Collected -top
Our servers automatically collect certain non-personally identifying information, such as your computer’s IP address, the type of browser in use and pages viewed as you visit our Web site. We use this information to understand how visitors navigate our site, to enhance your experiences while using our site and to make the materials we post as valuable to visitors as possible.
Cookies and Similar Technology -top
A “cookie” is a small text file that a Web site can place on your computer’s hard drive to, for example, collect information about your activity on that site, or simply to “remember” your preferences on the site. The “cookie” transmits this information back to the Web site’s computer. Many users do not know that “cookies” are being placed on their computers when they visit Web sites. We may use “cookies” to make it easier for you to complete surveys or other online forms, and to analyze how visitors use our Web site.
If you want to know when this happens, or prevent it from happening, you can set your browser to warn you when a Web site attempts to place a “cookie” on your computer. As technology evolves, Gottschalks may employ other information collection technologies similar to those described in this section.
Accessing or Correcting Your Information -top
Most users can access personally identifiable information by clicking on “Preferences” once you have logged onto our site. We use this procedure to better safeguard your information. You can correct factual errors in your information simply by sending us a request that credibly shows the error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your data to make corrections.
Opting-Out -top
We want to communicate with you only if you want to hear from us. You can opt-out at any time by following the instructions below under “How to Get Further Information or Contact Us.”
Protecting Children -top
Gottschalks recognizes the importance of protecting the privacy of children. We will never knowingly communicate with or request personally identifiable information from anyone under the age of 13. Our site is a general audience site, and its not intended for or structured to attract children under 13.
Amendment of Our Policies -top
We may, from time to time and without notice to you, change the policies expressed in this Policy. You should check back periodically to determine if this Privacy Policy has been modified. The “effective date” appearing at the top of this document reflects the last date this policy was modified.
Assignment of Information -top
Gottschalks reserves the right to transfer, sell or assign the information we collect to any entity that purchases all or part of our assets, or which otherwise should obtain the information in connection with a merger, consolidation, change in control, reorganization, or liquidation of all or part of our business.
How to Get Further Information or Contact Us -top
If you (1) have any questions regarding this Privacy Policy, or (2) want to correct your personal information or (3) prefer not to receive information from us (or if you prefer that we not share your personal information with the companies that perform services for us), please e-mail us at cservice@gottschalks.com, call 1-800-457-3699, or write us at:
Gottschalks
P.O. Box 28920
Fresno, CA. 93729
Attn: Corporate Customer Service
Please note: In some cases, though you have opted-out from information use or advertising communications, we may still need to contact you using the information you provided regarding an order.
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